Frequently Asked Questions
Shipping & Delivery
Do you offer free delivery?
We are pleased to offer free delivery on all orders with a total value of ₹2,999 or more. This offer is automatically applied at checkout—no promo code needed.
Can I change my shipping address after placing an order?
If your order hasn’t been shipped yet, we can update the address. Please contact us as soon as possible.
How do I track my order?
- Log on to our website with your registered email ID
- Click on your profile and go to My Orders
- Click on the Order Details section to get the tracking company name, tracking number, and a direct tracking link
Do you offer gift wrapping or special packaging for delivery?
Yes, we offer eco-friendly gift-wrapping options. You can select this during checkout or contact us after placing the order.
Payments
Can I change my payment method after placing an order?
Unfortunately, once an order is placed, the payment method cannot be changed. If you need assistance, please contact our support team.
What happens if I accidentally pay twice?
If a duplicate payment is made, we will issue a full refund of the extra payment after verifying the transaction. Please contact us with your order details.
Will I get a payment confirmation?
Yes. Once your payment is successful, you’ll receive an order confirmation email along with a digital receipt.
Are there any additional payment processing fees?
No, we do not charge any extra fees for using any of our accepted payment methods. The total shown at checkout is the final amount.
What are my various Payment options?
You can prepay using Debit/Credit cards, Net Banking, Wallets, UPI, Paypal, or Razorpay. We also have a Cash on Delivery option.
General Queries
What materials are your crockery items made of?
Our products are made from high-quality ceramic, often stoneware or porcelain, known for durability, heat resistance, and elegant finishes. Each piece is handcrafted or carefully glazed for a premium look and feel.
Will the color or glaze fade over time?
No, our crockery is glazed using high-temperature techniques that make colors long-lasting and resistant to fading with regular use.
Can I return or exchange items?
We do not accept returns, but we offer exchanges on unused items within 7 days of delivery. To be eligible, items must be in their original condition and packaging. Please provide clear photos of the damaged item along with an unboxing video showing the issue to process the exchange.
How long does delivery take?
Standard delivery usually takes 5–7 business days depending on your location. Delivery timelines for custom or bulk orders may vary.
What steps do we take to protect the product during delivery?
Each item is securely packed with protective materials like foam and bubble wrap in sturdy boxes. We take every precaution to ensure your order reaches you safely.